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First Line Medical aims to provide an outstanding level of care and customer service to everyone we meet, from patients to relatives to event organisers and attendees.

If you feel our staff have gone the extra mile to provide you with excellent service, letting us know could not be simpler.

Our online feedback form

Either send us an email with your information and experience to or send us a letter in the post.  You can even complete our patient satisfaction survey or the formal compliment document below.

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First Line Medical Ambulance on scene at RTC .jpg

Unfortunately, there may be times when things don't go as planned and this could lead to you wishing to make a formal complaint. 

Make a complaint

You can download our complaints form along with our complaints procedure. 

Alternatively, you can email and we'll send it all over to you. 

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