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Privacy Policy

Who we are

First Line Medical is a UK-based provider of emergency medical services, training, and event cover. Our registered office is located at:

Unit 9, Walgrave Lodge Farm, Newland Road, Northampton, NN6 9PZ
Email: info@firstlinemedical.co.uk
Phone: 03333 442 707

Information

We may collect and process the following personal data:

  • Personal Information – name, email address, phone number, job title, and address (when you fill out a contact or booking form)

  • Training Details – course enrolments, attendance, and certification records

  • Website Usage Information – such as IP address, browser type, pages visited, and time spent on our site (collected via cookies)

  • Medical or Employment Data – where applicable for staff applications or service provision (collected securely and only when necessary)

How we use your Information

We use your data to:

  • Respond to your enquiries or bookings

  • Provide medical services or training as requested

  • Send confirmations, updates, or certificates

  • Improve the performance and content of our website

  • Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal data with any third parties for marketing purposes.

Legal Basis for Processing

We collect and process personal data based on:

  • Your consent (e.g., when you fill out a form or opt into communications)

  • Contractual necessity (e.g., to deliver training or event cover)

  • Legal obligations (e.g., for insurance, safeguarding, or compliance)

  • Legitimate interest (e.g., for service improvement or fraud prevention)

How We Protect Your Data

We take your data security seriously. Your information is stored securely using encrypted systems and protected by access controls. Only authorised personnel can access your data, and we regularly review our security measures.

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Comply with legal or regulatory obligations

  • Maintain service or training records

After this period, your data is securely deleted or anonymised.

Your Rights

You have the right to:

  • Access a copy of your data

  • Correct inaccurate or incomplete information

  • Request deletion of your data (where applicable)

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (for data processed under consent)

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies to improve your browsing experience and collect anonymous analytics data. You can control or disable cookies through your browser settings. 

Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of other sites. We encourage you to read their privacy statements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

First Line Medical
Email: info@firstlinemedical.co.uk
Phone: 03333 442 707

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